Refund policy

RETURNS
Please contact us for a Return Authorization Number prior to any return. In general, unopened sealed product may be returned for refund within 14 days of purchase date. Shipping charges both ways, along with any non-refundable credit card fees, duties and taxes paid, will be deducted from your refund, unless the return is due to an error on our part.
Shipping damage must be reported to JPS Labs immediately, and no more than 7 days after receipt of your order.

OPEN PACKAGE: Every product we sell is factory sealed brand new. Once the outer wrapper is broken or outer carton opened, the product is considered open stock and subject to return policies outlined below. Any opened return must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards. The original manufacturer's labeled packaging should be packed as it arrived to you, inside an outer shipping carton to protect it's contents. Please do not write or place labels on the manufacturer's packaging.

Specific return policies for any OPEN PACKAGE apply to each category as follows:

ABYSS HEADPHONES: These products contain expensive hand-made components and finishes such as lambskin ear pads and fine materials, and are worn by the user. Once the original package is opened they are considered used. Opened returns may be authorized within 14 days of purchase date, minus a 20% restocking fee, minus shipping charges both ways.

ABYSS WEARABLES: Replacement ear pads and headbands made specifically for your ABYSS headphone are personal items worn on your head. These items are not returnable.

JPS LABS cables: Returns may be authorized within 14 days of purchase date, minus a 15% restocking fee, minus shipping charges both ways.

ELECTRONICS: Returns may be authorized within 14 days of purchase date, minus a 15% restocking fee, minus shipping charges both ways.

RETURN CREDIT: Once we receive and inspect your item(s), we will credit your account. Please allow 7-10 days for a credit to appear on your account. We can only issue a refund to the credit card you placed the order on. We can only refund the original purchase price minus any restocking charges. Shipping costs to you and for the return to us are nonrefundable and will be subtracted from your refund.

PRODUCT WARRANTY: JPS Labs LLC warranties their cables for any defects in materials and workmanship for a period of 5 years from date of purchase.